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 Support » Pricing Click here to print this page.Click here to bookmark this page.  

SIMCOM Support Pricing Structure

Casual Support

Including on-site, remote, phone and email support:

Service Description Pricing
NO Call Out Fee - $0.00
Casual Support Casual technical support, business hours (8:30 AM - 5:00 PM) minimun 1 hour onsite increments $132.00 hour
Remote Support Casual technical support, in minimum 20 minutes increments  

Pre-purchased Support

Including on-site, remote, phone and email support. Hours must be purchased in minimum 20 hour blocks: SAVE $16.50 per hour

Our trading hours are as follows:

Monday to Friday
  • hours from 08:30am to 05:00pm are charged at our standard hourly rates (1x)
Monday to Friday after hours
  • hours from 05:00pm to 10:00pm are charged at time and one half (1½x);
  • overnight hours from 010:00pm to 07:00am are charged at double time (2x);
  • hours from 07:00am to 08:30am are charged at time and one half (1½x);
Saturday and Sunday
  • hours from 08:30am to 010:00pm are charged at time and one half (1½x) ;
  • overnight hours from 10:00pm to 08:30am are charged at double time (2x);
ALL Public holidays
  • ALL hours are charged at triple time (3x)

Support Contract

yes Monthly server maintenance
yes Backup maintenance
yes All Internet connectivity problems
yes All Email connectivity problems
yes All aspects of shared resource security
yes Printer connectivity
yes Network peripheral connectivity
yes Site Documentation
yes $0 Call out fee*

*for jobs covered under the acceptable use policy

Each user workstation and server on the network is classed as one (1) seat. Should the seat count change, the monthly billing amount will be adjusted on the as of the next billable month.

Support contracts are billed on a monthly basis via direct debit, credit card or cheque. Credit card payments will attract an additional fee of 2.5% of the total payment.

Package Description Pricing
Support Contract Annual support contact with SIMCOM $1200.00 per seat, per annum

Additional support features and customisation is available to suit your needs.

 
 

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